Avaya has selected IntrinsiQ LLC as a member of the Avaya Customer Gallery which showcases the best of what the avaya product line has to offer end-users. IntrinsiQ LLC is an All Business Communications customer utilizing the IP Office System and the robust Mobility Applications that the product offers. The previous telecommunications infrastructure was the Nortel BCM. As IntrinsiQ mapped out a growth and expansion plan, the Nortel BCM’s ability to accomodate came into question. All Business Communications worked with IntrinsiQ LLC to design and implement the Avaya IP Office solution which will accomodate the organizations future business plans.
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Avaya Selects an All Business Communications client to the Avaya Customer Gallery
Thursday, December 3rd, 2009Avaya named best UC Provider by Nemertes Research
Thursday, November 19th, 2009
Nemertes Research names Avaya the winner of the
Pilothouse Award as the best UC Provider.
PilotHouse Award Summary
For the past two years, Nemertes Research has asked IT
decision-makers to rate their strategic partners for Unified
Communications. This year’s project includes 1,393 total
participants. Thirty UC vendors received votes. These results
help companies evaluating a new UC strategy, reassessing an
existing one, or considering unified-communications options.
What makes this project so different from any other
research available?
experiences of UC decision-makers
the methodology, conducts the research and analyzes the
findings. But we have no influence over how any given vendor
performs; that rests with their customers. In addition, no
vendors sponsor this research. (For detailed methodology,
please see the complete report.)
IT practitioners rated their providers on a 1- to 5-scale (5
is the highest score) in the following areas: Value, technology,
customer service, integration, and management tools. We achieved statistical validity across the
survey and interviews by ensuring the questions we asked were the same, and that the interview
group and survey group represent discrete samples of the same population. Survey and interview
validity are achieved through pre-scripted interview forms and peer review of interview protocols.
Avaya earned the highest overall score, and thus, the PilotHouse Award. Avaya also led all
vendors in technology, integration, and management tools. Because there are many definitions of
“unified communications,” it’s important to note Nemertes’ definition used for this award: Unified
communications integrates voice, video, conferencing, messaging, and presence with office and
business-process applications to improve collaboration. This PilotHouse Award for Best UC Provider
recognizes vendors identified and rated by end-user organizations as their strategic partner for
delivering unified-communications products.
The results are based 100% on the. Nemertes’ staff determines
Why Avaya Won
Implicit in the results is that Avaya has
provided a solution that creates a solid
customer experience. Several of Avaya’s
customers say Avaya has focused on pulling in
the right partners, products, and services to
create solutions designed for them.
Avaya’s selection as PilotHouse Award
winner for UC highlights its efforts over the last
year to transition from “VOIP” or “PBX”
vendor to “UC vendor.” Avaya is also once
again the only legacy voice vendor to garner
enough ratings for inclusion in this year’s
awards. It beat Cisco, IBM, and Microsoft for
the PilotHouse award.
Avaya’ strongest showings are in
technology, integration, and management
tools. Avaya’s efforts to extend UC to mobile
devices, integrate with Microsoft and IBM
platforms, extend UC to the contact center, and
improve management offerings are but a few
areas driving its scores.
Another key area of praise for Avaya is
its reliability, perhaps owning to its roots as a
Best UC Provider
©2009 Nemertes Research
www.nemertes.com 888-241-2685 research@nemertes.com
PBX manufacturer used to meeting 99.999%
availability requirements. “One of the key
strengths of Avaya is they understand high
availability,” says the IT director of a large
utility company.
The common thread among participants
that favor Avaya is its technology, integration
capabilities, and management tools. The
technology rating evaluates the sophistication
of the underlying technology and operating
systems and includes software, platforms,
intelligence and standards compliance.
Integration highlights the ability of the solution
to work with other UC applications such as
instant messaging, video conferencing, and
legacy voice systems. Management tools reflect
the capabilities provided to enable customers
to proactively ensure ongoing performance, as
well as quickly react to problems as they arise.
Choose a phone system
Tuesday, November 17th, 2009Boston Business Journal – by Linda Goodspeed Special to the Journal:
Even very small businesses these days are moving to IP telephony, says Andy DeAngelis, director of sales for All Business Communications in Waltham. The reasons have to do with functionality and flexibility.
“The feature set is so robust in the voice over IP systems that as business needs change the system can change with them and accommodate them,” DeAngelis said. “Because the new systems are built on software, not hardware, you can manipulate the software and write new software as your needs change. It’s much more flexible.”
And one of the biggest changes sweeping today’s office environment is telecommuting. Voice over IP phone systems can connect remote locations seamlessly.
“It can connect locations all over the world as if everybody was in the same building under one umbrella,” DeAngelis said. “It’s really powerful and a tremendous fit for companies with many locations.”
The cost of these systems — once a drawback for many companies — have come down dramatically.
Peter Cameron, vice president of operations at Associated Voice and Data Services in Waltham, said the cost of an IP system can be about the same as a standard phone system — provided the infrastructure is there.
“These systems have to operate on a certain type of cable,” he said. “If that is already in place, the cost has almost got to the point of a standard phone system. If you don’t have that infrastructure it’s a question of how much it will cost to put that cable in.”
IP phone systems can integrate with cell phones, fax machines, computers and laptops. People can work remotely, on the road, from branch offices, main offices and their home offices. Costs can even be recouped by cutting back on office space as more employees are able to work remotely.
Deciding on whether to go with IP telephony, however, is only one consideration in choosing a phone system; you also need to determine what features you want in your phone system. Do you require an automated attendant? The ability to transfer calls to cell phones? Caller ID? Call waiting?
“What functions and features you need depends on the nature of your business,” said Marybeth Anderson at American Business Telephone Co. in West Roxbury. “Service-oriented businesses may choose not to have an automated attendant and don’t need all the extra features that come with that.”
With so many phone systems, products, manufacturers, functions and features out there, how do you determine what would work best for you?
It’s best to work with a reputable dealer who can assess your needs, present different options and price points, and most importantly, install the system for you. Dealers differentiate themselves by client size, the manufacturers they represent and their reputation. Get referrals for two to three different dealers from colleagues in other businesses similar to yours. Invite them in for an interview to go over your needs now and in five years from now. How long has the dealer been in business? What products do they represent? What is the reputation of these products and manufacturers? Does the manufacturer specialize in phone systems or are phone systems just a small part of their business?
“There are tons of different products,” DeAngelis said. “Some top-tier, some not so great.”
ADTRAN Delivers Advanced Video Solutions
Tuesday, November 10th, 2009HUNTSVILLE, Ala.–(BUSINESS WIRE)–Nov. 10, 2009– ADTRAN®, Inc. (NASDAQ: ADTN), a leading supplier of next-generation networking solutions, today announced the availability of a new wide range of solutions for the Total Access® 5000 Multi-Service Access Platform (MSAP) targeted at delivering advanced video services. These new solutions are optimized for Fiber to the Premises (FTTP) and Fiber to the Node (FTTN) architectures, enabling the ultra-high bandwidth speeds required to support even the most demanding video applications. With these new solutions, the Total Access 5000 further solidifies its position as the industry’s leading Ethernet-based MSAP.
Service providers are faced with the challenge of transforming their existing networks to provide advanced services, enabling not only voice and broadband connections to the Internet, but also higher-revenue services like video. The dynamics of these services are constantly evolving, making it difficult to identify the optimal network architecture. The strength of the Total Access 5000 is in its support for both FTTP and FTTN architectures, allowing service providers to eliminate the decision around the “right architecture” and use a single platform for both fiber and copper delivery.
“Our customers depend on the availability of our services and our ability to meet their bandwidth requirements,” said Dan Steinike, plant supervisor, Wilson Communications. “The Total Access 5000 is one of the most flexible platforms on the market today. With the addition of these new video-oriented solutions, we know that we can deliver a high-bandwidth, high-availability access network architecture—regardless of whether we need to deliver those solutions over copper or fiber facilities.”
The Total Access 5000 portfolio additions include:
Integrated 10 Gigabit Ethernet: The Total Access 5000 supports 10 Gigabit Ethernet Rings via the ITU-T G.8032 Ethernet Ring Protection Switching (ERPS) standard. This provides carriers with a hi-capacity, resilient carrier-class Ethernet ring architecture for the Total Access 5000. In addition to the ERPS capability, the ability to configure multiple 10G network interfaces provides carriers with unprecedented bandwidth delivery in support of FTTP and FTTN architectures.
HomePNA (HPNA) Enabled Gigabit Passive Optical Network (GPON) Optical Network Terminals (ONT): Eliminating the costs associated with new in-home wiring for high-bandwidth services like IPTV, ADTRAN’s Total Access 300 Series of HPNA3.1 enabled ONTs provides data rates up to 320 Mbps over existing in-home coaxial wiring, offering service providers the fastest and easiest way to deploy IPTV with no new wires.
Radio Frequency (RF) Enabled GPON ONTs: Allowing carriers to leverage their existing RF video headend, the Total Access 300 Series of RF-enabled ONTs offers a flexible mix of solutions. RF one-way path solutions are supported, as well as two integrated solutions with return path capabilities—support for the Scientific Atlanta Single Wire Return Device (SWRD) and the Society of Cable Telecommunications Engineers (SCTE) RF over Glass (RFoG) solution. The ADTRAN Total Access 300 Series SCTE RFoG ONTs enable two-way communications support for SCTE 55-1, 55-2 and DOCSIS, regardless of headend type.
Multi-Dwelling Unit (MDU) ONT: With an innovative ONT designed for multi-dwelling units, particularly “garden-style” apartment buildings, the Total Access 380 MDU ONT offers an integrated 1:4 fiber splitter, enhanced cable management, a common powering system (which allows a single UPS/BBU to be used to power all of the ONTs installed in the housing) and a flexible shelf system allowing individual ONT units to be installed or serviced without disrupting service to other customers. The enclosure supports all current ADTRAN ONT models, providing flexibility to support a mix of pure IPTV or RF video solutions from a single ONT housing.
VDSL2 FTTN Access Modules: In addition to a wide range of single-pair and bonded ADSL2+ solutions for IPTV service delivery, the addition of VDSL2 on the Total Access 5000 provides carriers with another service delivery option over existing copper infrastructure. Enabling data rates up to 100 Mbps per pair with optional VDSL2 Ethernet in the First Mile bonding, the Total Access 5000 offers two different solutions—a VDSL2 module with integrated POTS splitter and a COMBO VDSL2 module, which offers both integrated POTS and VDSL2 on the same line card, greatly simplifying outside plant deployments.
“Carriers are continuing to invest in the ultra-broadband network architectures required to deploy advanced video networks, and we are excited to be part of it,” said Mike Martin, director of product management, ADTRAN Carrier Networks Division. “While the primary driver behind these advanced networks remains video, the large capital investment is driving service providers to leverage the network for more than just residential-based services—with business Ethernet and mobile backhaul being the primary access needs. With its wide variety of copper and fiber interfaces and robust Quality of Service (QoS) capabilities, the Total Access 5000 was designed to support a fully integrated access infrastructure which is needed to meet the unique requirements of residential, business and mobile backhaul applications. This allows service providers to simplify their access networks through the deployment of a single platform capable of supporting a fully integrated access infrastructure.”
With volume deployments in Tier 1, 2 and 3 carrier networks across the globe, the Total Access 5000 continues its rapid growth, giving carriers the flexibility to support advanced access architectures across both copper and fiber. The complete Total Access 5000 solution set will be on display at ADTRAN Booth #739 at the Telco TV 2009 Annual Conference and Expo, located at the Orange County Convention Center in Orlando, FL, from November 10 – 12.
Avaya IP Office Crowned ‘Best Buy’ in What to Buy for Business 2009 Telephone System Awards
Tuesday, November 10th, 2009For Immediate Release: 28-Jan-2009
Guildford, UK – 28 January, 2009 – Avaya’s flagship product for small and midsize businesses (SMB), IP Office, has received the top award in the annual ‘What to Buy for Business Telephone Systems Awards’. Avaya received the acclaimed award in two categories – Hybrid and IP PBX/VoIP – following a thorough independent review of products in each category, and on the basis of qualitative feedback submitted by resellers, dealers and users. The conclusion of the editors was that Avaya IP Office offers the best overall value for this type of solution.
Avaya IP Office is a highly modular IP telephone system designed to help small businesses increase productivity, improve customer service and realise significant cost savings. By providing growing companies with a complete solution for telephony, messaging, networking, conferencing, customer management, and unified communications, it enables all employees to have the communications capabilities they need to be productive and responsive, no matter where they are working.
What to Buy for Business is a monthly business-to-business publication that provides independent advice on the office equipment and services market. These awards take place on an annual basis. Other finalists in the categories Telephone Systems Hybrid and IP PBX/VoIP came from Toshiba, Samsung, Aastra, Panasonic and Mitel.
“Winning this award reinforces Avaya’s strength and focus in meeting small business requirements. We’re confident that IP Office is a highly versatile and reliable solution that brings significant benefits to any growing business at a reasonable cost, and this award is testimony to that,” said Martyn Lambert, vice president of marketing, Avaya EMEA said.
Does your company have a mobility strategy?
Thursday, October 29th, 2009If you own a small business you understand the challenges of competing with larger organizations that have more resources and capital. Small and medium businesses have a competitive advantage; they don’t have 2000 employees and the office space to accommodate an operation that large, therefore SMB’s fixed expenses are considerably lower. The SMB market has a unique opportunity, they can utilize technology large enterprise companies have at a fraction of the cost.
Having a mobility strategy doesn’t mean you have to change the way you do business. It gives you the ability to streamline operations and makes expansion easy with less financial risk. Mobility will allow you to reduce real estate costs and increase geographic coverage. Sometimes the most talented people in an industry don’t live close enough for you to hire. Mobility solves this problem with remote worker capabilities. You can place an IP Phone at a user’s home office and they function exactly like they are in the office sitting next to you. You can hire a remote part time employee, mothers hours, after hours, remote sales or customer service. Jet Blue uses this strategy and it saves them a lot of money while making them more efficient. Mobility allows you to pair a cell phone or land line with your office extension for road warriors such as service or sales people. Your cell phone functions as your extension and with a few key strokes you can transfer a call to anyone in your office or initiate a multi person conference call. This is mobility and it’s powerful. Many companies are hesitant to invest in technology due to fear of change and complexity. The truth is it’s easier and allows for greater productivity. The cost of obtaining a new customer far exceeds that of keeping an existing customer. If you provide your customers with quality products and services they have no reason to leave you. If a customer feels neglected or can’t communicate with you when they need to they will go to a competitor.
If you don’t have a mobility strategy you need to get one before your competitor does. We would be happy to sit down with you and discuss a mobility strategy. All Business Communications has been implementing VOIP and mobility since 2001 before many of our competitors embraced the technology. We have financing options that allow you to write off the technology as an operating cost. Solutions are very affordable to implement. One very important factor to consider is the company that designs and supports your solution. A small cost to get a competitive advantage in your market. We can help! 866-ALL-BIZZ
-Ed Lennon
All Business Communications named North American Business Partner of the Year
Tuesday, October 20th, 2009BASKING RIDGE, NJ, Oct 17, 2008 (MARKET WIRE via COMTEX) –
Avaya, a leading global provider of business communications applications, systems and services, today announced that All Business Communications (ABCNA) of Waltham, Mass., has been named the 2008 SMB BusinessPartner of the Year for North America. The award honors the leading member of the Avaya BusinessPartner program demonstrating significant revenue performance, technical expertise and overall growth in the Small to Mid-size business segment during the past year.
Voxware Selects Avaya IP Office for Round-the-Clock Customer
Tuesday, October 20th, 2009Voxware, a provider of voice-automated software products that help companies manage warehouses, has deployed Avaya IP Office to help improve customer service capabilities and simplify the management of its information technology (IT) and communications operations.