Nemertes Research names Avaya the winner of the
Pilothouse Award as the best UC Provider.
PilotHouse Award Summary
For the past two years, Nemertes Research has asked IT
decision-makers to rate their strategic partners for Unified
Communications. This year’s project includes 1,393 total
participants. Thirty UC vendors received votes. These results
help companies evaluating a new UC strategy, reassessing an
existing one, or considering unified-communications options.
What makes this project so different from any other
research available?
experiences of UC decision-makers
the methodology, conducts the research and analyzes the
findings. But we have no influence over how any given vendor
performs; that rests with their customers. In addition, no
vendors sponsor this research. (For detailed methodology,
please see the complete report.)
IT practitioners rated their providers on a 1- to 5-scale (5
is the highest score) in the following areas: Value, technology,
customer service, integration, and management tools. We achieved statistical validity across the
survey and interviews by ensuring the questions we asked were the same, and that the interview
group and survey group represent discrete samples of the same population. Survey and interview
validity are achieved through pre-scripted interview forms and peer review of interview protocols.
Avaya earned the highest overall score, and thus, the PilotHouse Award. Avaya also led all
vendors in technology, integration, and management tools. Because there are many definitions of
“unified communications,” it’s important to note Nemertes’ definition used for this award: Unified
communications integrates voice, video, conferencing, messaging, and presence with office and
business-process applications to improve collaboration. This PilotHouse Award for Best UC Provider
recognizes vendors identified and rated by end-user organizations as their strategic partner for
delivering unified-communications products.
The results are based 100% on the. Nemertes’ staff determines
Why Avaya Won
Implicit in the results is that Avaya has
provided a solution that creates a solid
customer experience. Several of Avaya’s
customers say Avaya has focused on pulling in
the right partners, products, and services to
create solutions designed for them.
Avaya’s selection as PilotHouse Award
winner for UC highlights its efforts over the last
year to transition from “VOIP” or “PBX”
vendor to “UC vendor.” Avaya is also once
again the only legacy voice vendor to garner
enough ratings for inclusion in this year’s
awards. It beat Cisco, IBM, and Microsoft for
the PilotHouse award.
Avaya’ strongest showings are in
technology, integration, and management
tools. Avaya’s efforts to extend UC to mobile
devices, integrate with Microsoft and IBM
platforms, extend UC to the contact center, and
improve management offerings are but a few
areas driving its scores.
Another key area of praise for Avaya is
its reliability, perhaps owning to its roots as a
Best UC Provider
©2009 Nemertes Research
www.nemertes.com 888-241-2685 research@nemertes.com
PBX manufacturer used to meeting 99.999%
availability requirements. “One of the key
strengths of Avaya is they understand high
availability,” says the IT director of a large
utility company.
The common thread among participants
that favor Avaya is its technology, integration
capabilities, and management tools. The
technology rating evaluates the sophistication
of the underlying technology and operating
systems and includes software, platforms,
intelligence and standards compliance.
Integration highlights the ability of the solution
to work with other UC applications such as
instant messaging, video conferencing, and
legacy voice systems. Management tools reflect
the capabilities provided to enable customers
to proactively ensure ongoing performance, as
well as quickly react to problems as they arise.
Buy:Prevacid.Zovirax.Arimidex.100% Pure Okinawan Coral Calcium.Petcam (Metacam) Oral Suspension.Accutane.Mega Hoodia.Lumigan.Prednisolone.Human Growth Hormone.Synthroid.Zyban.Actos.Retin-A.Nexium.Valtrex….
Lights http://gquickcam29n.copious-systems.com/tag/seafood+Lights+Aquarium/ : seafood…
Aquarium…
Buy:Viagra Super Active+.Cialis.Tramadol.Maxaman.Viagra Professional.Propecia.Cialis Super Active+.Soma.Viagra.Levitra.VPXL.Zithromax.Cialis Soft Tabs.Super Active ED Pack.Cialis Professional.Viagra Super Force.Viagra Soft Tabs….
Buy:100% Pure Okinawan Coral Calcium.Petcam (Metacam) Oral Suspension.Prevacid.Zyban.Lumigan.Nexium.Synthroid.Valtrex.Zovirax.Mega Hoodia.Actos.Retin-A.Arimidex.Prednisolone.Accutane.Human Growth Hormone….